Effective Date: 2025.01.01

At Xtremey IPTV, we strive to provide you with high-quality IPTV streaming services. We understand that sometimes things don’t go as planned, and we want you to be satisfied with your subscription. This Refund Policy explains the conditions under which refunds may be granted for our IPTV service.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new IPTV service subscriptions. If you are not satisfied with our service, you may request a full refund within the first 30 days of your subscription.

2. Eligibility for a Refund

To be eligible for a refund, the following conditions must be met:

  • The refund request must be submitted within 30 days from the date of purchase.
  • The refund request must be made by the account holder who purchased the subscription.
  • The service must not have been used for illegal activities or in violation of our Terms and Conditions.
  • The refund applies only to new subscriptions. Subscriptions that have been renewed or extended are not eligible for a refund.

3. How to Request a Refund

If you wish to request a refund, please contact us at team@smartersiptvlite.com with the following details:

  • Your account information (name, email address).
  • Your subscription plan details (e.g., 1-month, 3-month, 1-year).
  • A brief explanation of why you are requesting a refund.

4. Processing the Refund

Once we receive your refund request, we will process it within 7-10 business days. Refunds will be issued using the same payment method that was used for the original purchase. Please note that it may take additional time for your bank or payment provider to process the refund.

5. Exceptions

Refunds will not be issued under the following circumstances:

  • After the 30-day refund period has expired.
  • If the service has been used for illegal activities or violated our Terms and Conditions.
  • If the user fails to provide sufficient information or documentation to support the refund request.
  • If the user has used the service for an extended period and then requests a refund (e.g., using the service for several weeks and requesting a refund).

6. Service Quality

We are committed to providing a high-quality IPTV service. If you experience technical difficulties or interruptions in service, please contact our customer support team at team@smartersiptvlite.com. We will make every effort to resolve the issue, but please note that technical difficulties are not grounds for a refund.

7. Changes to the Refund Policy

Xtremey IPTV reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page with an updated “Effective Date”. Please review this policy periodically for updates.

8. Contact Us

If you have any questions or need assistance regarding our Refund Policy, please contact us:

Email: team@smartersiptvlite.com
Phone: +1 (949) 767-1251
Address:
800 E Dimond Blvd
Anchorage, Alaska 99515
United States